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Thank you for shopping at Kuwait's First Market 🤍 We are always keen on customer satisfaction and are committed to providing a safe and exceptional shopping experience. The company adheres to the provisions of Consumer Protection Law No. 39 of 2014 and its executive regulations.
1️⃣ Returns Eligibility:
The product must be unused and in its original condition. The product must be returned in its original packaging with all accessories. Return Period: The consumer has the right to request a return within 14 calendar days from the date of the order. Return Steps: Contact customer service via email or WhatsApp. Send the order number, proof of purchase, and reason for return. After approval, you will be provided with return instructions. Shipping and Costs: The customer bears the shipping costs unless the product is damaged or defective. For orders within promotions or free delivery, the customer bears the return costs. It is recommended to use a shipping company with tracking services.
🚫 Non-Returnable Products: Gift cards. Opened or used products. Final offers and special discounts. Personal care products. Underwear and swimwear. Perishable goods. Products damaged due to misuse. Usage. Products that have been installed or modified. Cookware and all its components (if used or if any food or liquids are placed in it, or if any food or beverage odor is detected). Perfumes and cosmetics (if the package has been opened or the product has been used).
2️⃣ Refunds: The product will be inspected upon receipt. If approved, the refund will be processed within 7-10 business days. A partial refund may be issued if the product is not in its original condition. If the refund is delayed, please contact your bank or card company, then contact us directly.
3️⃣ Exchange (within Kuwait only): Exchanges are only available in case of defects or damage. If you wish to exchange the product for another reason (such as a difference in color or size, etc.), an exchange fee of 1 Kuwaiti Dinar will be applied. 📞 Contact Us 📧 Email: info@alkwaityalawl.com 📱 Phone/WhatsApp: +965 61664536 🕓 Business Hours: Daily from 10:00 AM to 5:00 PM
🤍 Your trust is appreciated. We thank you for your trust in Kuwait's First Market, and we always strive to provide a luxurious and safe shopping experience inside and outside Kuwait.